Merchant Support Agent

Columbus, OH 43215

Posted: 02/21/2022 Industry: Clerical Job Number: 531912

Job Description

What you will do:

As a Merchant Foundation Operations (MFO) team you will be providing high-quality professional service to our merchants by assisting them to solve pre and post purchase related problems or support with various requests regarding products and services.
Acting as a point of contact to our merchants, you will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case.
You will constantly interact with other departments within the company as well as third parties.
As a Merchant Support agent you ll assist our merchants in numerous areas by solving order management problems, customer issues, systematic questions, and technical problems, while helping to build and maintain merchant relationships.
The role consists of you acting as a subject matter and troubleshooting expert. You will interact with various departments; therefore, communication and problem solving skills are a must!
You will be responsible for assisting merchants through new features and improvements. You will communicate by phone, chat and/or email channels.


What we are looking for:
? Looking for ambitious people with tremendous drive! You should be passionate about your job and enjoy an ever-changing international working environment
? You are self-driven and enjoy investigating issues and reaching solutions

You should have:
? Great written and verbal communication skills to assist merchants and internal stakeholders
? A collaborative and adaptable personality to face incredible growth, and turn challenges into success
? Working proficiency and communication skills in verbal and written English
? Natural problem solving abilities to see problems from a bird s eye view, identifying the core of the problem, and providing creative solutions.

You might also be:
? A confident, independent worker who excels when given responsibility and freedom, while enjoying a team environment.
? A natural multitasker, capable of handling multiple tasks and doing it well.
? Someone with a background in customer/merchant services and customer contact.
? Someone who excels in a technical environment.
Location
Columbus, Ohio
Preferred start date
As soon as possible

Pay Rate: $22.50
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