Switchboard Operator - Tier 2
Columbus, OH 43215
Operates communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary. Route emergency calls appropriately.
Page individuals to inform them of telephone calls, using paging and interoffice communication equipment. Relay and route verbal and written messages.
Place telephone calls and arrange conference calls as instructed.
Performs clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Keeps records of calls placed and charges incurred.
May include monitoring alarm systems in order to ensure that secure conditions are maintained.
MAJOR WORK CHARACTERISTICS:
Receives and routes calls on multi-line system, takes messages. Greets visitors and public. Type, sorts, routes and distributes outside and intra-office mail.
MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT:
Proficient in switchboard system, electric typewriter. Must type at least 45+ w.P.M. Knowledgeable of common English grammar. Six months experience in an associated business environment.