Reynoldsburg, OH 43068
Specific responsibilities include, but are not limited to:
Partner and collaborate with Payroll Operations team to deliver timely and accurate pay for L Brands associates.
Assist with bi-weekly and daily payroll processing responsibilities including timely audits and analysis.
Manage garnishment payment process accurately, timely and within defined controls.
Obtain a thorough understanding of L Brands payroll and benefit polices.
Analyze root cause issue, calculate and confirm off-cycle checks, and provide supporting remediation to the issue as needed.
Analyze and resolve payroll system error messages related to on and off cycle payroll processing.
Make corrections to HCM/Oracle Cloud to support exception, reject and data integrity processing.
Audit, analyze, research and resolve cases assigned from HR Direct shared customer service center for all payroll related issues.
Gain a working knowledge of state and federal labor, tax and garnishment laws.
Prepare and respond to legal documents.
Support testing and implementation of HCM/Oracle Cloud system updates and new implementations with the internal Information Technology (MGT and HRMS) support teams.
Analyze and process immediate termination transactions.
Maintain adequate and appropriate performance metric expectations.
Coordinate and report out on monthly statistical reporting to payroll management.
Coordinate with functional groups in Finance and HR Direct shared customer service center as needed.
Provide exceptional customer service and follow through on all issues received in a timely and accurate manner including the research and analysis of customer inquiries
Identify areas of opportunity and recommend solutions for achieving optimal efficiency in a controlled environment
Define, communicate and ensure adherence to departmental standards and controls
Offer various ad-hoc support to department initiatives such as, but not limited to: continuous improvement initiatives, department committees, departmental projects, training other team members, etc.
High attention to detail coupled with execution, analytical and auditing skills
Cross-functional team player
Professional and strong in written and verbal communication skills, including the ability to effectively communicate one-on-one with customers under a variety of conditions (e.G. Customer is in a hurry, angry, unclear how they contributed to the issue) via both phone and email
Conducts all work in an ethical, honest, professional and confidential manner
Ability to execute tasks in a thorough, composed, accurate and timely fashion while managing multiple, competing priorities in a fast-paced environment
Ability to navigate multiple systems and software programs
Ability and willingness to take on additional responsibilities
Self-motivated, self-starting and a creative thinker
Continuous improvement / process improvement focus
Bachelor s Degree in Business Accounting, Finance, Economics or comparative degree preferred
0-3 years experience in payroll processing, accounts payable or other related experience, a plus
Previous experience in a customer service center environment, a plus
Previous experience with HCM/Oracle Cloud, beneficial
Strong PC skills. Proficient in use of Microsoft Office applications including Word, Excel, PowerPoint and Outlook. Experience with Access would be beneficial.