Market Manager

Columbus, OH 43215

Posted: 11/04/2019 Industry: Human Resources Job Number: 521920 Pay Rate: Salary negotiable based on previous experience; compensation package includes comprehensive benefits (medical, dental, vision, life, disability, IRA, 529), generous PTO plan, paid holidays, and quarterly incentives based on performance.

Job Description

The Market Manager s primary objective is to maintain overall sales and service efforts within assigned territory, maintain a profitable operation while adhering to predetermined budget guidelines, and provide professional and administrative contingent, contracted and direct-hire staff to clients timely and efficiently. The Market Manager is to properly staff, plan, forecast, delegate and lead the operation while establishing the proper controls to effectively administer the direction to be taken by the branch.

RESPONSIBILITIES:

SALES & MARKETING
- Identify and pursue business opportunities within a defined geographic territory
- Develop and grow his/her own client base by marketing temporary, project and/or full-time staffing solutions
- Create sales presentations, which may include written proposals, graphic representations, and/or PowerPoint slides, for review by Regional Director
- Conduct sales calls and presentations with clients and prospects to develop new business and identifying key staffing needs for all lines of business
- Using a consultative approach, recommend and provide staffing solutions to clients; meet with candidates contacts for client meetings as necessary
- Develop action plans for addressing clients with declining volume or who are inactive
- Develop revenue budgets and forecasts based on sales targets
- Negotiate and review all sales contracts
- Meet with all clients and prospects to assist sales team with maintaining and fostering relationships and negotiating and closing sales
- Maintain a positive presence in the local marketplace through consistent participation in networking organizations and events.
- Review client contract information to ensure compliance with contract requirements and rates stipulations. SLAs and SOPs
- Establish relationships with all clients to ensure continued sales and profit growth for existing accounts and participate in client activities
- Penetrate existing accounts to expand services into all areas of their business
- Attend on-site client meetings and facility tours
- Monitor and control the scope and level of care and services provided to customers
- Conduct client satisfaction surveys and take action to enhance service
- Execute sales plans, forecasts and budgets needed to ensure meeting goals.
- Maintain the marketing, community and direct mail databases for territory

RECRUITMENT
- Oversee all recruiting efforts for territory
- Forecast recruiting requirements and develop and execute effective recruiting plans with goals and objectives, detailed strategies, timelines, budget and other resource requirements
- Plan, coordinate, and staff recruiting events
- Create and/or facilitate the design of recruiting materials for various events
- Develop, cultivate and maintain candidate sourcing relations and community contacts

BUSINESS OPERATIONS
- Appropriately staff and manage the operation(s) to achieve targeted goals, client servicre and fiscal expectations by hiring, coaching, mentoring and providing direction to all branch employees
- Provide Ensure quality customer service to both clients and candidates
- Create and maintain a culture of performance; and facilitate training activities for employees within their market
- Prepare and present financial analysis and forecasts in quarterly budget reviews
- Prepare SG&A budgets and forecasts
- Analyze all reports, utilizing the information to determine areas of improvement for the department, branch, and/or company
- Administer performance management process, following all SOPs and performance guidelines relevant to behavior, timing, reporting, documentation and communication
- Ensure compliance with all SOPs by regularly auditing processes, procedures, Associate files, client files, and other related documents.
- Provide information and participate in completion of RFPs, RFQ s and RFIs
- Complete contract documents and guide them through approval process
- Establish quotas for branches based on annual revenue targets determined by Corporate
- May oversee multiple locations and/or multiple lines of business
- Maintain a positive presence in the local marketplace through consistent participation in networking organizations and events

PERFORMANCE RESULTS
- Deliver revenue and profit consistent with budgeted targets
- Meet or exceed all contract stipulations, SLAs and SOPs
- Direct staff in providing and implementing procedures and systems necessary to meet financial goals in revenue, mark-up, and gross and net profit
- Participate in ongoing training and activities to increase knowledge of work-related issues and comply with laws and regulations document all education and training activities

The Market Manager is responsible for exercising discretion and independent judgment in all branch and client relations and must have: an extremely high level of occupational knowledge; a significant understanding of various industries; and an extensive knowledge of human resource policies, labor regulations and federal and state laws regarding employment practices. Individual must have impeccable attention to detail and a sense of urgency.

This position requires an extremely perceptive person, who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to client needs, employee goodwill, and the company s best interest.

PREFERRED EDUCATION AND WORK EXPERIENCE:
- Bachelor s Degree or the equivalent of five or more years experience in staffing or HR-related industry
- Previous business-to-business sales experience, including lead generation and cold calling
- Proficient with Microsoft Office; advanced skill level in Excel and Word; intermediate skill level in PowerPoint and Outlook
- Working knowledge of employment law and regulations - minimum 1 year experience
- Previous sales and marketing experience
- Previous management experience including supervisory and P&L

FLSA status: exempt

Salary negotiable based on previous experience; compensation package includes comprehensive benefits (medical, dental, vision, life, disability, IRA, 529), generous PTO plan, paid holidays, and quarterly incentives based on performance.
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